Terms of Service

Kays Dairy Limited (Also known and now referred to as Kays Dairy) may update these terms & conditions at any time. Please check from time to time to review and ensure that you are aware of any changes. These terms & conditions were last updated on the 4th March 2011.

Using or accessing this website indicates your acceptance of these terms & conditions. If you do not accept these terms & conditions you should not place an order and not continue to use this site.

To register with Kays Dairy through this website you must be over the age of eighteen years. Please ensure that the details you submit are correct and you must let us know of any change by updating your details.

Terms & Conditions for the Purchase of Goods

All purchases made on this website are governed by these terms & conditions at the time of purchase. If you order goods after we have published any changes you will be bound by those changes for future purchases. Please check before each order to ensure that you are aware of the exact terms & conditions that apply to your purchase. We will always show the date when these terms & conditions were last amended.

Price & Delivery Charge

The price of all produce will be shown on the website at time of your order, subject to any inadvertent technical error for which we will not be liable. When the product you order is not available we will endeavour to supply you with a product of equivalent or better quality and you will be charged for the original item. Please note that as promotions are only offered for a limited time subsequent alterations to your order may mean that certain special offers are no longer being offered.

All prices stated on the website will be inclusive of any VAT (if applicable) and payable at the current rate.

Methods of Payment

Payment may be made by Debit or Credit card. The cards accepted by us are shown on the website at the time you place your order.

This will tell you that the latest invoice has been charged to your online account. This invoice will include up to date purchases and payments. Customers will then be expected to settle their account online. If no payment is received we reserve the right to stop all future deliveries until the account is cleared. Payment can also be made to your roundsman by arrangement.

No card details will be kept or stored by Kay’s Dairy


Delivery will be made to the given address when you registered on our website. We reserve the right to stop or reduce deliveries at any given time at our sole discretion.

All goods are subject to availability. We may limit the amount of goods on your order (especially those on special offer) if we feel that this may jeopardise availability to other customers. If the goods you order are not available we will always endeavour to supply you with a substitute product of similar or better quality and you will be charged with the original item. You may return any substitute item for a full refund.

Defective or Incomplete Goods

In the unlikely event that the goods delivered to you are defective or incomplete, you must notify us within 48 hours. You will not be charged for these goods.

All of these terms and conditions do not affect your statutory rights. The do not exclude our liability (if any) to you for:

Death or personal injury resulting from our negligence


Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

We cannot be held for breach of contract as a result of any delay in our performance or failure in our obligations if circumstances fall out of our reasonable control including (but not limited to) fire, flood, other acts of God, strikes, riot, accident, disruption to power supplies, civil commotion, acts of war or terrorism. Disruption to our website or traffic problems.


Kays Dairy is committed to preserving your privacy. The information you provide us with allow us to supply you with the goods you require. We will not divulge, disclose, sell, or lease your personal information to any third party unless we have your permission or are required by law.

When you register with Kays Dairies you will be requested to create a password. You must keep this secret as it is your responsibility for maintaining the confidentiality of this password. You are responsible for all orders you place with Kays Dairy. You must notify us of any unauthorised use of your email account and/or any breach of security known to you.

Use of Website

We have made this website available to you for your own personal use. We may modify withdraw or deny access to this website at any time.

This website is protected by intellectual property rights, including copyright and either belong to us or are licensed to us to use.

You must not copy or make this website available to anyone else without our written permission.

You may print or download items from this website for your own personal use or copy the content to other individuals for their personal information provided that:

  • No items are amended in any way
  • No graphics are used separately from accompanying text
  • Our copyright and trademark notice appears in all copies and you acknowledge this website as the source of all items, and
  • The person whom you are providing these materials to is made aware of all restrictions

Limitation of Liability

This website should only be used for information purposes, it is not advice and you should not rely on it to make any decisions or take any action

Kays Dairy does not guarantee that this website will operate free from error or that it is free of any computer virus or any other contaminating computer programmes

This website is made available for public viewing on the basis that Kays Dairy excludes to the fullest extent lawfully permitted all liability whatsoever for any loss or damage arising out of the use of this website or reliance upon the content of this website

Information on this Website

The information contained on this website is given for general information and interest only. We have tried to ensure that that the information contained on this website is correct and up to date. We cannot be held responsible for any inaccuracies in this information. Please do not rely on this information. We recommend that you take further advice or seek guidance before taking any action based on the information contained on this website. Our legal liability to you remains unaffected by this.


We do link to other websites which are not in our control. When we do this, we will try to make it as clear as possible that you are leaving our website. We are not responsible for any other website in any way. It remains your responsibility to check the terms and conditions and privacy policy on any other website you visit.

You may not link to this website from another website without our consent in writing.

Governing Law and Jurisdiction

All of these terms and conditions will be governed by the law of England and Wales. The English and Welsh courts have exclusive jurisdiction to settle any disputes which may arise out of or in connection with the terms and conditions of this website.

Kays Dairy Limited is a private limited company registered in England. Our company registration number is 01336512. The registered office is Unit 9 Leopold Street, Lamberhead Ind Est, Pemberton, Wigan, Lancashire, WN7 8DH.